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Kind Fire Updates: Try, Try Again

By Mishu Hull


Amazon's Kindle Fire from the start has been situated as the budget tablet. Its specs rarely are found to measure up to those of its competitors, but the price, the current edition offered at $229, is so appealing it has managed to leverage a spot in the market.

As expected, with the coming of the holiday season, so too comes Amazon's new shot at the brass ring. The 7-inch Kindle Fire HDX hit the market on October 18 followed by the larger 8.9-inch screen version in November. There are a couple interesting additions, such as the free Mayday feature, on this Android-based system.

Hopes for dramatic improvements in the Kindle Fire's functions and capacity, though, will be sadly letdown. The improvements are minimal in the third-generation model. Actually, some might even think the situation worse than that. Though the system is based on the Google Android the new owners of the Kindle Fire find themselves lacking in all the great Google apps and services that the standard Android user enjoys.

In contrast, the purchase of the new Kindle Fire leaves one immediately faced with having to download desired apps from Amazon. (This annoyance has included, by the way, activating the Flash Player , which does come with, but not activated, to the chagrin of some.) As if the quality of the user experience wasn't hampered enough, the quantity adds additional limitations: something in the vicinity of 85,000 apps are available for the Kindle tablet compared to nearly a million for Android. And it's not just the sheer numbers, as many extremely popular ones are missing: e.g., Google Maps, Gmail, and YouTube.

And this brings us to another problematic matter, which can't be glossed over. Like its predecessor, this version of the Kindle Fire is calibrated to a relentlessly fevered sales pitch for Amazon products. You can't brush your mouse over anything without the Amazon hawker springing into action, pointing out some nifty similar Amazon product you should be buying.

Enough already. This kind of thing can be pretty particular to individual tastes. No doubt there are some people who value this constant sales job. Maybe they find it adds value. Personally, I find it annoying. But, then, much like watching commercial television, it is this bombardment of advertising that has the product in your hands for such a low price.

It's not all doom and gloom, though. There are some genuine improvements. Happiest of all is a noticeable reduction in how buggy is the software. This has always been a problem with this tablet and while Amazon hasn't entirely remedied the situation, the reduction of glitches is much welcomed. Also, a thumbs-up for the "carousel" style view finder: it allows you to find apps, movies, books or any other offering with ease and a visual flair. The navigation bar at the bottom of the screen accesses the full assortment of content on the tablet.

Then there's that Mayday feature mentioned earlier. At the press of a button you get access to a live service rep, which appears in a corner of your screen. This rep can answer all your questions and actually take control of the tablet if that's a faster way to resolve difficulties than simply explaining how-to to the owner. This is a fairly cool thing and it is impressive that they've committed so heavily to customer service.

The thing is, though (and call me Joe-cynical if you like), but isn't the point of these tablets the creation of a distinctively user-friendly work environment? It's almost as though the Mayday name was less about the Fire owner calling out to Amazon than Amazon calling out Mayday to the market. It's like, okay, we admit, we couldn't do any better, but, hey, here's this cool workaround our inability to come up with a tablet most people could figure out on their own.

At the end of the day, I'll say the same thing about this newest version Kindle Fire as I have about its forerunners. If you're into big time, long term loyalty to Amazon and its products -- and nothing is wrong with that -- you'll find some appreciated improvements in the newer version. If your priority, however, is a good budget tablet, you can do better .




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